Privacy policy
Effective Date: July 8, 2026
At Neighbors Veterinary Services, PLLC ("Neighbors Veterinary Services," "we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.
Information We Collect
When you contact us or schedule services, we may collect information including:
Your name
Mailing address
Email address
Mobile or telephone number
Information about your pet(s), including medical history relevant to the services we provide
Appointment details and service requests
Payment information (processed securely through our third-party payment processor)
How We Use Your Information
We use your information to:
Schedule and provide veterinary services
Communicate with you regarding appointments
Respond to your questions or requests
Send appointment confirmations and arrival updates
Process payments
Maintain medical records as required by law
Improve our services and website
Text Messaging (SMS)
If you provide your mobile phone number, you may receive text messages related to:
Appointment scheduling
Appointment confirmations
Arrival notifications
Follow-up communications regarding services
Responses to your inquiries
Message frequency varies based on your interactions with us.
Message and data rates may apply.
You may opt out of receiving SMS messages at any time by replying STOP to any text message. For assistance, reply HELP or contact us directly.
SMS consent is not shared with third parties or affiliates for marketing purposes.
Sharing Your Information
We do not sell your personal information.
We may share your information only when necessary to:
Process payments through trusted payment processors
Work with cremation or aftercare providers at your request
Comply with legal obligations
Protect the rights, safety, or property of our clients, patients, or business
Service providers are required to maintain the confidentiality of your information.
Data Security
We use reasonable administrative, technical, and physical safeguards to help protect your personal information against unauthorized access, disclosure, or misuse. While no method of electronic transmission or storage can be guaranteed to be completely secure, we take appropriate measures to safeguard your information.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Neighbors Veterinary Services, PLLC
hello@neighborsvet.com
(407) 720-7337
neighborsvet.comSMS Terms and conditions
Effective Date: July 8, 2026
By providing your mobile phone number to Neighbors Veterinary Services, PLLC ("Neighbors Veterinary Services," "we," "our," or "us"), you agree to receive text (SMS) messages from us in accordance with these Terms & Conditions.
Types of Messages
If you opt in to receive text messages from Neighbors Veterinary Services, you may receive messages related to:
Appointment scheduling
Appointment confirmations
Appointment reminders
Arrival notifications
Responses to your questions or requests
Follow-up communications regarding veterinary services
Other customer service communications related to your appointment
We do not use SMS messaging to send unsolicited marketing or promotional messages.
Message Frequency
Message frequency varies depending on your interactions with our office and the services you request.
Message and Data Rates
Message and data rates may apply according to your wireless carrier's plan. Neighbors Veterinary Services is not responsible for any charges imposed by your mobile carrier.
Opting Out
You may opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us.
After you opt out, you will receive one final confirmation message confirming that you have been unsubscribed. You will no longer receive SMS communications unless you provide consent again.
Help
If you need assistance, reply HELP to any text message or contact us directly using the information below.
Privacy
Your privacy is important to us. Information collected through SMS communications is subject to our Privacy Policy.
SMS consent is not shared with third parties or affiliates for marketing purposes.
Supported Carriers
SMS delivery depends on your wireless carrier. Delivery is not guaranteed, and Neighbors Veterinary Services is not responsible for delayed or undelivered messages.
Changes to These Terms
Neighbors Veterinary Services may update these SMS Terms & Conditions at any time. Changes will become effective upon posting to this page.
Contact Information
Neighbors Veterinary Services, PLLC
hello@neighborsvet.com
(407) 720-7337
neighborsvet.com